Terms & Conditions

Acceptance of Terms

By accessing and using the Blake Edwards Hair Salon website ("the Website"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the Website.

Use of Website

You may use the Website for lawful purposes only. You must not use the Website in any way that could damage, disable, or impair the Website or interfere with any other party's use of the Website. You are responsible for ensuring that any information you provide is accurate and complete.

Products and Pricing

We make every effort to ensure that product descriptions and prices on the Website are accurate. However, errors may occur. If we discover an error in the price of a product you have ordered, we will inform you and give you the option to proceed at the correct price or cancel your order.

All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice.

Orders and Payment

When you place an order through the Website, you are making an offer to purchase. We reserve the right to accept or decline your order. Payment is processed securely via Stripe at the time of checkout.

An order confirmation email does not constitute acceptance of your order. Acceptance occurs when we dispatch your order.

Intellectual Property

All content on the Website — including text, images, logos, graphics, and design — is the property of Blake Edwards Hair Salon or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from the Website without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Blake Edwards Hair Salon shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or the purchase of products. Our total liability shall not exceed the amount you paid for the relevant product or service.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party websites. You access such websites at your own risk.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the revised terms.

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Shipping Policy

Delivery Areas

We currently deliver to addresses within the United Kingdom only. Unfortunately, we are unable to offer international shipping at this time.

Shipping Methods & Estimated Times

• Standard Delivery: 3–5 business days
• Express Delivery: 1–2 business days

Delivery times are estimates and may vary depending on your location and external factors such as bank holidays or adverse weather conditions.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery method selected. We may offer free standard delivery on orders over a certain value — any current promotions will be displayed at checkout.

Order Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or bank holidays will be processed on the next business day.

Tracking Information

Once your order has been dispatched, you will receive an email confirmation with tracking details where available.

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Returns & Refunds Policy

Return Eligibility

You may return eligible items within 14 days of receiving your order, provided they are unopened, unused, and in their original packaging.

How to Initiate a Return

To start a return, please contact us at salon@blakeedwards.hair with your order number and reason for the return. Please do not send items back without contacting us first.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Exchanges

If you would like to exchange a product, please contact us at salon@blakeedwards.hair. Exchanges are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with a photo of the item and packaging. We will arrange a replacement or full refund, including any return shipping costs.

Non-Returnable Items

The following items cannot be returned or refunded:

• Products that have been opened or used
• Sale or clearance items
• Gift cards

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Contact Us

If you have any questions about these terms, shipping, or returns, please get in touch:

Email: salon@blakeedwards.hair
Address: 17b Cank Street, Leicester, LE1 5GX